Politique de remboursement

Last updated: 23 February 2026

1. Overview

At Runner, we stand behind the quality of our putters. This Returns & Refund Policy explains your rights and our process when it comes to returns, exchanges, and refunds. Your rights under EU consumer law are not affected by this policy.

2. Eligibility for Returns

We accept returns under the following strict conditions:

Original packaging required: The putter must be returned in its complete, original, sealed packaging. The packaging must be fully intact and unopened — including any inner wrapping, protective materials, and product seals. Products that have been opened, assembled, used, or show any signs of handling beyond what was necessary to inspect the outer packaging will not be accepted for return.

In plain terms: if the box has been opened or the inner wrapping has been broken, we are unable to process a return. We recommend that customers inspect the outer packaging carefully before opening, and contact us with any concerns before unsealing the product.

3. Return Window

You must notify us of your intention to return a product within 14 calendar days of receiving your order. This is in line with your legal right of withdrawal under the EU Consumer Rights Directive (2011/83/EU).

After notifying us, you must dispatch the product back to us within a further 14 calendar days. Returns notified or received outside of these windows will not be accepted.

4. How to Initiate a Return

To start a return, please follow these steps:

Email us at contact@runner.golf within 14 days of delivery.
Include your order number, name, and reason for return.
We will send you a Return Authorisation Number (RAN) and return address within 2 business days.
Package the product securely and include your RAN clearly on the outer packaging.
Ship the product back to us using a tracked, insured service. You are responsible for the return shipping cost and for ensuring the product arrives safely.

Returns sent without a Return Authorisation Number may not be processed.

5. Condition Assessment

Upon receipt of your return, our team will inspect the product and packaging. If the product meets our return criteria (original, sealed packaging, unopened), we will proceed with your refund. If the product does not meet the criteria, we will notify you and return the product to you at your expense.

We reserve the right to refuse a return if the packaging has been opened, tampered with, or damaged in a way that suggests the product has been used or inspected beyond its outer shell.

6. Refunds

Once we have confirmed your return is eligible, we will process your refund within 14 calendar days of receiving the product. Refunds will be issued to the original payment method used at checkout.

The cost of standard outbound delivery (if charged at the time of purchase) will be included in your refund. However, any premium or express delivery surcharges are non-refundable. Return shipping costs are borne by you as the customer.

7. Faulty or Damaged Products

If your putter arrives damaged or with a manufacturing defect, different conditions apply. Please contact us within 48 hours of delivery at contact@runner.golf with photographic evidence. In cases of confirmed defect or damage in transit, we will arrange a free return and offer you a replacement or full refund, including return postage costs.

This is without prejudice to your statutory rights under EU consumer law regarding goods that do not conform to the contract.

8. Non-Returnable Items

The following cannot be returned:

Products where the original inner packaging or wrapping has been opened or broken.
Products that have been personalised, engraved, or custom-configured to your specification.
Products returned outside the 14-day notification window.
Products without a valid Return Authorisation Number.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under EU law. You retain all rights afforded to you under the EU Consumer Rights Directive, the Sale of Goods Act (or equivalent member state legislation), and other applicable consumer protection regulations.

10. Contact

For all returns and refund enquiries, please contact us at: contact@runner.golf

We aim to respond to all queries within 2 business days.